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We appreciate your patience while we restore normal functionality.","created_at":"2026-04-20T16:44:04.481Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-20T16:44:04.481Z","display_at":"2026-04-20T16:44:04.481Z","deliver_notifications":true,"tweet_id":null,"id":"9s8x8jkctv1b","incident_id":"xndhrfyf8s0n","custom_tweet":null,"affected_components":[{"code":"wk5pd3ysnpk0","name":"Channels - Email","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Email","created_at":"2020-07-16T10:11:07.554Z","updated_at":"2026-04-20T16:58:23.659Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"wk5pd3ysnpk0","page_id":"80nxcgd5stc9","group_id":"ws8jtf4qh11n"},{"status":"operational","name":"SMS","created_at":"2020-07-16T10:11:39.325Z","updated_at":"2026-04-20T16:58:23.672Z","position":2,"description":null,"showcase":false,"start_date":null,"id":"ypyd5mbtc4tk","page_id":"80nxcgd5stc9","group_id":"ws8jtf4qh11n"}]},{"name":"Data Update Delay","status":"resolved","created_at":"2026-04-10T14:22:39.184Z","updated_at":"2026-04-10T18:06:54.451Z","monitoring_at":"2026-04-10T14:32:00.808Z","resolved_at":"2026-04-10T18:04:52.000Z","impact":"minor","shortlink":"https://stspg.io/9170yz1mcfd9","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-10T14:22:39.158Z","reminder_intervals":null,"id":"8kt823tx67st","page_id":"80nxcgd5stc9","incident_updates":[{"status":"resolved","body":"A fix has been implemented, and everything is now fully restored.","created_at":"2026-04-10T18:04:52.184Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-10T18:06:54.438Z","display_at":"2026-04-10T18:04:52.000Z","deliver_notifications":false,"tweet_id":null,"id":"2msvrn8ccqnj","incident_id":"8kt823tx67st","custom_tweet":null,"affected_components":[{"code":"wk5pd3ysnpk0","name":"Channels - Email","old_status":"operational","new_status":"operational"},{"code":"ypyd5mbtc4tk","name":"Channels - SMS","old_status":"operational","new_status":"operational"},{"code":"jgvtt41hrx88","name":"Channels - Push Notifications","old_status":"operational","new_status":"operational"},{"code":"ycjjkmp09qgk","name":"Platforms - Shopify","old_status":"operational","new_status":"operational"},{"code":"wsxfkx0nxdl1","name":"Platforms - BigCommerce","old_status":"operational","new_status":"operational"},{"code":"g2dy0f6xfvwc","name":"Platforms - WooCommerce","old_status":"operational","new_status":"operational"},{"code":"zqlfg0z6dcch","name":"Platforms - Wix","old_status":"operational","new_status":"operational"},{"code":"dwl6bxwm0n8m","name":"Product Area - Automation","old_status":"degraded_performance","new_status":"operational"},{"code":"g1wh3sbt5snx","name":"Product Area - Segments","old_status":"degraded_performance","new_status":"operational"},{"code":"4pfxh42sx8bv","name":"Product Area - Reporting","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We’re continuing to monitor the fix while data catches up. We’ll share another update once everything is fully restored.","created_at":"2026-04-10T14:32:00.808Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-10T14:32:00.808Z","display_at":"2026-04-10T14:32:00.808Z","deliver_notifications":false,"tweet_id":null,"id":"tywq4yqd4dl8","incident_id":"8kt823tx67st","custom_tweet":null,"affected_components":[{"code":"wk5pd3ysnpk0","name":"Channels - Email","old_status":"operational","new_status":"operational"},{"code":"ypyd5mbtc4tk","name":"Channels - SMS","old_status":"operational","new_status":"operational"},{"code":"jgvtt41hrx88","name":"Channels - Push Notifications","old_status":"operational","new_status":"operational"},{"code":"ycjjkmp09qgk","name":"Platforms - Shopify","old_status":"operational","new_status":"operational"},{"code":"wsxfkx0nxdl1","name":"Platforms - BigCommerce","old_status":"operational","new_status":"operational"},{"code":"g2dy0f6xfvwc","name":"Platforms - WooCommerce","old_status":"operational","new_status":"operational"},{"code":"zqlfg0z6dcch","name":"Platforms - Wix","old_status":"operational","new_status":"operational"},{"code":"dwl6bxwm0n8m","name":"Product Area - Automation","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"g1wh3sbt5snx","name":"Product Area - Segments","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"4pfxh42sx8bv","name":"Product Area - Reporting","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We’ve applied a fix and are currently monitoring the results. Data should start catching up within the next few hours.","created_at":"2026-04-10T14:25:45.252Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-10T14:25:45.252Z","display_at":"2026-04-10T14:25:45.252Z","deliver_notifications":true,"tweet_id":null,"id":"wdgtz7j0wr03","incident_id":"8kt823tx67st","custom_tweet":null,"affected_components":[{"code":"wk5pd3ysnpk0","name":"Channels - Email","old_status":"operational","new_status":"operational"},{"code":"ypyd5mbtc4tk","name":"Channels - SMS","old_status":"operational","new_status":"operational"},{"code":"jgvtt41hrx88","name":"Channels - Push Notifications","old_status":"operational","new_status":"operational"},{"code":"ycjjkmp09qgk","name":"Platforms - Shopify","old_status":"operational","new_status":"operational"},{"code":"wsxfkx0nxdl1","name":"Platforms - BigCommerce","old_status":"operational","new_status":"operational"},{"code":"g2dy0f6xfvwc","name":"Platforms - WooCommerce","old_status":"operational","new_status":"operational"},{"code":"zqlfg0z6dcch","name":"Platforms - Wix","old_status":"operational","new_status":"operational"},{"code":"dwl6bxwm0n8m","name":"Product Area - Automation","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"g1wh3sbt5snx","name":"Product Area - Segments","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"4pfxh42sx8bv","name":"Product Area - Reporting","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-04-10T14:23:05.073Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-10T14:23:05.073Z","display_at":"2026-04-10T14:23:05.073Z","deliver_notifications":true,"tweet_id":null,"id":"nylqpr8ttncb","incident_id":"8kt823tx67st","custom_tweet":null,"affected_components":[{"code":"wk5pd3ysnpk0","name":"Channels - Email","old_status":"operational","new_status":"operational"},{"code":"ypyd5mbtc4tk","name":"Channels - SMS","old_status":"operational","new_status":"operational"},{"code":"jgvtt41hrx88","name":"Channels - Push Notifications","old_status":"operational","new_status":"operational"},{"code":"ycjjkmp09qgk","name":"Platforms - Shopify","old_status":"operational","new_status":"operational"},{"code":"wsxfkx0nxdl1","name":"Platforms - BigCommerce","old_status":"operational","new_status":"operational"},{"code":"g2dy0f6xfvwc","name":"Platforms - WooCommerce","old_status":"operational","new_status":"operational"},{"code":"zqlfg0z6dcch","name":"Platforms - Wix","old_status":"operational","new_status":"operational"},{"code":"dwl6bxwm0n8m","name":"Product Area - Automation","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"g1wh3sbt5snx","name":"Product Area - Segments","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"4pfxh42sx8bv","name":"Product Area - Reporting","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Some data is currently not updating as expected. 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Thank you for your patience.","created_at":"2026-01-09T20:05:48.755Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-09T20:06:39.109Z","display_at":"2026-01-09T20:05:48.000Z","deliver_notifications":true,"tweet_id":null,"id":"8tlsvjrzl05m","incident_id":"y0khxzpl7w1n","custom_tweet":null,"affected_components":[{"code":"wk5pd3ysnpk0","name":"Channels - Email","old_status":"operational","new_status":"degraded_performance"},{"code":"ypyd5mbtc4tk","name":"Channels - SMS","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Email","created_at":"2020-07-16T10:11:07.554Z","updated_at":"2026-04-20T16:58:23.659Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"wk5pd3ysnpk0","page_id":"80nxcgd5stc9","group_id":"ws8jtf4qh11n"},{"status":"operational","name":"SMS","created_at":"2020-07-16T10:11:39.325Z","updated_at":"2026-04-20T16:58:23.672Z","position":2,"description":null,"showcase":false,"start_date":null,"id":"ypyd5mbtc4tk","page_id":"80nxcgd5stc9","group_id":"ws8jtf4qh11n"}]},{"name":"Inbound Message Delivery Disruption","status":"resolved","created_at":"2026-01-05T14:28:02.042Z","updated_at":"2026-01-05T15:14:05.601Z","monitoring_at":null,"resolved_at":"2026-01-05T15:14:05.584Z","impact":"none","shortlink":"https://stspg.io/0cr83sf5y6ll","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-01-05T14:28:02.023Z","reminder_intervals":null,"id":"0gp21sv1g62b","page_id":"80nxcgd5stc9","incident_updates":[{"status":"resolved","body":"The incident has been resolved, our support messaging app is fully function now.\n\n All other services were unaffected during this period.","created_at":"2026-01-05T15:14:05.584Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-05T15:14:05.584Z","display_at":"2026-01-05T15:14:05.584Z","deliver_notifications":false,"tweet_id":null,"id":"t60stn52y0rg","incident_id":"0gp21sv1g62b","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We’re currently investigating an issue that may cause delays or prevent some customer messages from reaching our support team. 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}