Sender domains missing DNS records from Email Provider

Incident Report for Omnisend

Resolved

The incident has been resolved.
Posted May 14, 2025 - 21:07 UTC

Monitoring

A fix has been applied, and campaign sending should now be restored. We are currently reviewing all domains to ensure none were missed.
Posted May 14, 2025 - 20:40 UTC

Identified

Some brands may be unable to send campaigns due to missing DNS records. We are actively working to resolve this for all affected accounts.

You can manually verify records in the Omnisend app:
Store Settings → Sender Domains → "Verify Records".
Posted May 14, 2025 - 19:26 UTC
This incident affected: Channels (Email), Platforms (Shopify, BigCommerce, WooCommerce, Wix), and Product Area (Campaigns).