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Incident Report for Omnisend

Resolved

This incident has been resolved.

Posted Apr 08, 2024 - 09:59 UTC

Update

We are continuing to monitor for any further issues.

Posted Apr 08, 2024 - 09:43 UTC

Monitoring

All systems were turned back on, with no noticeable delays at the moment. We are monitoring the situation.

Posted Apr 08, 2024 - 09:42 UTC

Update

We are continuing to work on a fix for this issue.

Posted Apr 08, 2024 - 08:45 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 08, 2024 - 07:53 UTC

Update

We are continuing to monitor for any further issues.

Posted Apr 08, 2024 - 07:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 08, 2024 - 07:37 UTC

Update

We are continuing to work on a fix for this issue.

Posted Apr 08, 2024 - 06:35 UTC

Identified

Our team has identified the root cause of the issue and working to resolve it.

Posted Apr 08, 2024 - 06:25 UTC

Investigating

Automation list is unavailable for multiple users. Our team is actively investigating the root cause of it.

Posted Apr 08, 2024 - 06:16 UTC

This incident affected: Channels (Email, SMS, Push Notifications), Platforms (Shopify, BigCommerce, WooCommerce, Wix), and Product Area (API, Campaigns, Automation, App, Segments, Signup Forms, Reporting).