Issues with database connection
Incident Report for Omnisend
Resolved
This incident has been resolved.
Posted Feb 23, 2023 - 10:44 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 23, 2023 - 10:33 UTC
Identified
Site Reliability team is investigating the issue. Root cause is still unknown.
Main database is not unreachable or responding very slowly.

All applications are affected.
Posted Feb 23, 2023 - 10:07 UTC
Investigating
We are currently investigating this issue.
Posted Feb 23, 2023 - 09:31 UTC
This incident affected: Channels (Email, SMS, Push Notifications), Platforms (Shopify, BigCommerce, WooCommerce, Wix), and Product Area (API, Campaigns, Automation, App, Segments, Signup Forms, Reporting).