Push contacts are bouncing that result into unsubscribe when messages are sent

Incident Report for Omnisend

Resolved

This incident has been resolved. All 20/20 brands contacts are restored.

Posted May 22, 2024 - 06:28 UTC

Identified

We have identified an issue related to push contacts, this does not affect email or SMS channels. We are still investigating the reason and looking for the solution.

Affected:
Channels → Push notifications,
Product Area → Campaigns, Automation

Posted May 20, 2024 - 11:35 UTC

This incident affected: Platforms (Shopify, BigCommerce, WooCommerce, Wix), Product Area (Campaigns, Automation), and Channels (Push Notifications).