Delay in real-time segmentation

Incident Report for Omnisend

Resolved

This incident has been resolved.
Posted Sep 13, 2023 - 10:27 UTC

Monitoring

Currently, segmentation works within acceptable parameters, but we see issues with one of GCP services that is direct dependency for segmentation. We continue to monitor services.
Posted Sep 13, 2023 - 08:51 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 13, 2023 - 08:02 UTC

Investigating

Some of brands can experience real-time segmentation delay.
We are currently investigating this issue.
Posted Sep 13, 2023 - 07:36 UTC
This incident affected: Product Area (Segments).
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