We’re experiencing a slowdown in our database

Incident Report for Omnisend

Resolved

This incident has been resolved.
Posted Jun 12, 2023 - 04:08 UTC

Update

We no longer have any queues for campaigns and those for automations are rapidly decreasing.

We continue to monitor the platform.
Posted Jun 11, 2023 - 12:06 UTC

Monitoring

Fix has been implemented and everything seems to be back to normal. All stuck campaigns and automations should be going out although with some delay.

We are monitoring the situation.

Thank you for your patience.
Posted Jun 11, 2023 - 10:31 UTC

Investigating

We are currently experiencing a slowdown in our database which is resulting in campaigns and automations being stuck and not sent.

We are investigating this issue and hope to resolve this soon.
Posted Jun 11, 2023 - 10:06 UTC
This incident affected: Channels (Email, SMS, Push Notifications) and Product Area (Campaigns, Automation).
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