Facebook Custom Audiences are not syncing contacts to Facebook

Incident Report for Omnisend

Resolved

This incident has been resolved.

Posted Sep 09, 2024 - 19:06 UTC

Identified

We found a potential issue, and have opened a ticket for Facebooks and provided all the details.

Posted Sep 09, 2024 - 14:26 UTC

Update

We are continuing to investigate this issue.

Posted Sep 09, 2024 - 12:40 UTC

Update

We are continuing to investigate this issue.

Posted Sep 09, 2024 - 12:36 UTC

Investigating

Since ~6AM (Vilnius time) Meta is returning an error when we try to sync contacts to audiences. Merchants still can set up syncs, create audiences in Omnisend.

Posted Sep 09, 2024 - 11:07 UTC

This incident affected: Product Area (Integrations).